Last updated: June 21, 2026
We want you to feel completely confident in your purchase. Below is everything you need to know about shipping timelines, deliveries, and returns.
Shipping
Processing Times. In-stock items typically ship within 1–2 business days. Custom or special-order items may take longer, and we’ll let you know the expected lead time at the point of purchase.
Shipping Methods & Costs. We work with a range of carriers — including UPS, FedEx, and LTL freight partners — to get your order to you in the best condition possible. Shipping costs are calculated based on the size, weight, and destination of your order.
Freight Deliveries (LTL). Larger items ship via freight carrier and require a scheduled delivery appointment. These shipments are typically delivered curbside. Please inspect your shipment for visible damage before signing the freight bill, and note any issues directly on the bill. If you discover concealed damage after the carrier has left, you must report it to us within 48 hours of delivery.
Remote Areas. Deliveries to remote locations, construction sites, or areas with limited carrier access may incur additional fees.
Alaska, Hawaii & Canada. We ship to these destinations, though standard free shipping promotions do not apply. Additional shipping charges, duties, and taxes will be calculated at checkout. For Canadian orders, we’re happy to ship to a U.S.-based freight forwarder of your choice.
Returns: 30-Day Satisfaction Guarantee
Eligibility. You may return new, unused, and unassembled items in their original packaging within 30 days of delivery for a full refund of the product’s purchase price.
How to Start a Return. Contact our customer service team to request a Return Merchandise Authorization (RMA) number before sending anything back. Returns shipped without an RMA may be refused.
Return Shipping Costs. Return shipping is the customer’s responsibility. The original outbound shipping fee is non-refundable.
No Restocking Fees. We don’t charge restocking fees on eligible returns.
Refund Timing. Once we receive and inspect your return, we’ll process your refund to your original payment method. Please allow up to [X] business days for the refund to appear, depending on your bank or card issuer.
Damaged or Defective Items. If your order arrives damaged or defective, contact us as soon as possible — and within 48 hours of delivery for freight shipments — so we can arrange a replacement, repair, or refund at no cost to you.
Order Cancellations. If you need to cancel an order, contact us right away. We can typically cancel orders that haven’t yet shipped at no charge; once an order has shipped, our standard return process applies.
Non-Returnable Items. For health and safety reasons, certain items are final sale and cannot be returned, including opened fuel containers, cut propane hoses, and used grilling accessories. If you’re unsure whether an item qualifies, just ask us before placing your order.
Questions?
Our team is happy to help with any shipping or return questions before or after your purchase.
Grillardin Lux
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