Privacy Policy

Welcome to Our Website

We are committed to providing a secure, transparent, and enjoyable shopping experience.
Please review the following policies that govern your use of our site and purchases.

1. Privacy & Data Security

Your privacy and the security of your personal information are our top priorities.
    1. Secure Transactions: All transactions on our site are processed through a secure, encrypted connection — ensuring your personal and payment information is protected according to industry best practices.
 
    1. Your Information: We collect only the information necessary to process your order and provide customer service. We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.
 
  1. Questions or Concerns? If you have any concerns about your privacy, please contact our customer service team anytime.

2. Product Information & Pricing

  1. Accuracy: We strive to ensure all product information, including images, descriptions, specifications, and prices, is accurate. However, errors may occasionally occur. We reserve the right to correct any inaccuracies and to update product information at any time without prior notice.

  2. Pricing Errors: In the event a product is listed at an incorrect price due to a typographical error or oversight, we will notify you and provide the option to confirm your order at the correct price or cancel it without penalty.

  3. Price Changes: We are unable to offer retroactive discounts or refunds if a product’s price decreases after your purchase.

3. Promotions, Discounts & Exclusions

  1. Coupon Codes: Promotional coupon codes are subject to the terms stated at the time of offer. Only one promotional code can be applied per order unless otherwise specified.

  2. Brand Exclusions: Due to manufacturer pricing policies (Minimum Advertised Price – MAP), certain premium brands may be excluded from site-wide discounts and promotions. Your shopping cart will automatically reflect any applicable discounts during checkout.

  3. Free Shipping: Free shipping offers apply to standard shipping within the contiguous 48 United States on qualifying orders. Oversized, custom, or special-order items may be excluded. Please see our full Shipping Policy for details.

4. Shipping Policy

    1. Processing Times:
      In-stock items typically ship within 1–2 business days. Custom or special-order items may have longer lead times, which will be communicated at the time of purchase.

 

    1. Shipping Methods & Costs:
      We use a variety of carriers (e.g., UPS, FedEx, LTL freight) to provide the best service. Shipping costs are calculated based on product size, weight, and destination.

 

    1. Freight Deliveries (LTL):
      Large items are shipped via freight carrier and require an appointment for delivery. These shipments are typically curbside delivery. It is the customer’s responsibility to inspect the shipment for visible damage and note any issues on the freight bill before signing. You must report any concealed damage within 48 hours of delivery.

 

    1. Remote Areas:
      Deliveries to remote locations, construction sites, or areas with limited access may incur additional fees.

 

  1. Alaska, Hawaii & Canada:
    We ship to these locations, but standard free shipping offers do not apply. Additional shipping charges, duties, and taxes will be calculated at checkout. For Canadian orders, we can ship to a US-based freight forwarder of your choice.

5. Return Policy: 30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase.
  • Eligibility: You may return new, unused, and unassembled items in their original packaging within 30 days of delivery for a full refund of the product’s purchase price.
 
  • Process: To initiate a return, please contact our customer service team for a Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused.
 
  • Costs: The customer is responsible for the cost of return shipping. The original outbound shipping fee is non-refundable.
 
  • No Restocking Fees: We do not charge any restocking fees on eligible returns.
 
  • Non-Returnable Items: For health and safety reasons, certain items are final sale and cannot be returned (e.g., opened fuel containers, cut propane hoses, used grilling accessories). Please contact us with any questions.

6. Sales Tax

Sales tax is calculated based on the delivery address of your order and applicable state
and local laws. As we have a physical presence in certain states, we are required to collect
sales tax for orders delivered to those states.